Full-Time Front Desk Agent - Hotel Boulderado

About the role

Schulte Companies is seeking an energetic, experienced, and hands-on Guest Service Representative to join their team at Hotel Boulderado. They are part of an organization committed to hospitality, respect, authenticity, and continuous improvement.

Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to rooms and checks them in before arrival.
• Answers the telephone within three rings with a smile and answers questions accordingly or transfers calls as needed.
• Handles the bank, counting it at the start and end of each shift, ensuring proper cash handling procedures are followed and reporting any discrepancies to management.
• Maintains a clean and organized front desk area.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows a checklist during check-in or check-out with guests.
• Always retrieves necessary identification documents and forms of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned to meet business objectives.

Requirements

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• High School education or equivalent.
• Basic computer skills.
• Effective verbal and written communication skills.
• Excellent time management skills.

Qualifications

• Ability to exceed guest and team member expectations.
• Knowledge of proper cash handling procedures.
• Proper procedures for handling guest PPI data.
• Experience with hotel Front Desk operations.

Skills

• Basic computer skills.
• Effective verbal and written communication skills.
• Excellent time management skills.

Benefits

• Paid Time Off (PTO).
• Free Telemedicine and Virtual Mental Health care access.
• Multiple Health Insurance and Life Insurance options.
• 401(k) Plan with company match for eligible associates.
• Paid holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Discounts on event tickets, electronics, gym memberships, and more.

Pay

$20 - $20 per hour, depending on experience and qualifications.

Schedule

Hours vary based on departmental needs and may include evenings and weekends.