Full Time Front Desk Agent- Hotel San Jose

About the role

The Opportunity: A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.

• Concierge Services: Transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

Responsibilities

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Complete all shift checklist items
• Check in and out all hotel guests in a confident, professional and personalized manner
• Take hotel reservations accurately and efficiently
• Aid in the development and implementation of special projects
• Maintain immediate response to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measures when necessary
• Maintain a positive relationship with all employees and guests
• Maintain courteous, professional and efficient responses to all calls
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Possess comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Issue guest safety deposit boxes as requested
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
• Maintain open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Qualifications

• High School diploma or general education degree (GED)
• College Degree preferred
• Six (6) months related experience in hospitality or service industry
• Ability to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)

Benefits

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision
• 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Pay

Not specified

Schedule

Not specified