Hotel Front Desk Agent (Full Time / Part Time)

The Front Desk Agent is responsible for providing a warm, professional, and efficient welcome to hotel guests while managing check-in, check-out, reservations, guest inquiries, payments, and other front office activities. The role requires excellent communication, customer service, and problem-solving skills to ensure a positive guest experience throughout their stay. Key Responsibilities Greet and welcome guests in a friendly, professional, and courteous mannerHandle guest check-in and check-out procedures efficiently and accuratelyVerify guest information, identification, reservations, and payment detailsProcess room reservations, cancellations, modifications, and walk-in bookingsProvide accurate information regarding hotel facilities, services, room types, rates, and local attractionsRespond promptly to guest requests, questions, and concernsHandle guest complaints professionally and escalate issues to the Front Office Manager when requiredManage cash, credit card, and other payment transactions accuratelyMaintain accurate guest records and update the hotel’s Property Management System (PMS)Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest requestsMonitor room availability and assist with room allocation and upgrades when authorizedMaintain proper records of daily transactions, guest requests, and front desk activitiesAnswer and direct telephone calls and respond to guest emails or other inquiriesEnsure the front desk and reception area remain clean, organized, and presentableFollow hotel policies, procedures, security standards, and guest privacy requirementsAssist with luggage, transportation arrangements, wake-up calls, and other guest services when requiredPromote hotel services, facilities, packages, and upselling opportunities where appropriateComplete shift handovers and communicate important guest information to the incoming teamPerform other duties assigned by the Front Office Manager or hotel management Requirements High school diploma or equivalent; a diploma or degree in Hospitality Management, Hotel Management, or a related field is preferred1–3 years of experience as a Front Desk Agent, Receptionist, Guest Service Agent, or similar hotel positionPrevious experience in a hotel or hospitality environment is highly preferredExcellent verbal and written communication skillsStrong customer service and interpersonal skillsProfessional, pleasant, and well-groomed personalityAbility to remain calm and professional when handling difficult guests or stressful situationsGood computer skills and familiarity with hotel PMS softwareKnowledge of Opera PMS or another hotel property management system is an advantageBasic knowledge of cash handling and payment proceduresStrong attention to detail and organizational skillsAbility to multitask and work efficiently in a fast-paced hotel environmentWillingness to work flexible shifts, including mornings, evenings, weekends, and public holidaysAbility to work independently as well as part of a teamGood knowledge of English; additional languages are an advantage Key Competencies Guest Service ExcellenceCommunication SkillsProblem SolvingAttention to DetailProfessionalismTeamworkTime ManagementConflict ResolutionCash HandlingSales & UpsellingComputer/PMS Skills Preferred Candidate Profile The ideal candidate is guest-focused, professional, confident, courteous, and service-oriented, with the ability to create a positive first impression and ensure that every guest receives efficient and personalized service. Powered by JazzHR W6dC3Hnhui