Front Desk Agent | AC Hotel Downtown San Jose

AC Hotel San Jose Downtown

The Perks

• Hourly Pay: $31.00 per hour
• Onsite parking
• Paid Time off & Holiday Pay
• Benefits: Medical, Dental, Vision, 401K
• HSA/FSA Plans
• Employer paid life insurance
• Discounted Lodging
• Employee Assistance Program

Responsibilities

• Possess a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issue room keys and familiarize guests with the services and areas of the property.
• Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.
• Open availability, including nights/overnights/weekends/holidays required.