Full Time Dispatcher - Customer Service

About the role

We started Peak Limousine in 2005 as a family business and in the last 20 years have grown into a trusted name in luxury ground transportation service. We serve corporate travelers, weddings, leisure clients, and global travel programs but the heart of who we are hasn't changed. We're a dedicated team that cares deeply about the work we do and the people we do it with.

Benefits

• 401(k) matching
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development

About Peak Limousine

We started Peak Limousine in 2005 as a family business and in the last 20 years have grown into a trusted name in luxury ground transportation service. We serve corporate travelers, weddings, leisure clients, and global travel programs but the heart of who we are hasn't changed. We're a dedicated team that cares deeply about the work we do and the people we do it with.

Responsibilities

• Dispatch (Primary)
• Manage GPS tracking and dispatch chauffeurs for timely, on-schedule service
• Monitor and track incoming flights; update and adjust arrival times as needed
• Anticipate potential timeline challenges and proactively adjust chauffeur schedules
• Route trips using Google Maps and assist chauffeurs with real-time traffic navigation
• Answer calls from clients, chauffeurs, vendors, and affiliates
• Communicate professionally with clients and chauffeurs via phone, email, and text

• Reservations (Secondary)
• Accurately book, quote, and manage transportation reservations with exceptional attention to detail
• Review reservations for accuracy before and after booking
• Answer client questions regarding booking details and logistics

Qualifications

• Minimum 2 years of experience in hospitality, customer service, office administration, and/or dispatch
• Strong critical thinking skills; able to make calm, sound decisions quickly
• Familiarity with global time zones and military time
• Clear, professional written and verbal communication
• Proven attention to detail in prior roles
• Reliable transportation
• Must pass a background check
• Must be willing to work holidays and be flexible with changing shifts, if needed

Schedule

• In-office position
• Tuesday – Friday: 6:30 am to 3:30pm
• Saturday: 7:00 am – 3:00 pm
• Sunday and Monday off
• Training: Monday – Friday for the first month, at least

Compensation & Benefits

• Starting at $18.00+ per hour. Pay may vary depending on experience and skill set.
• 401(k) with company matching
• PTO package

Compensation

$18.00 - $20.00 per hour

(if you already have a resume on Indeed)

(if you already have a resume on Indeed)