Customer Service Representative/Dispatcher (Full-Time)

Answers incoming telephone calls and recognizes that this is where the client will form their first impression of the company

Responsibilities

• Enters client data into required systems accurately and coordinates customer and Technician availability.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Makes outbound calls to club membership clients to ensure satisfaction with any repairs.
• Completes Permit requests.
• Reviews invoices and completes customer financing requests.
• Performs administrative tasks as required.
• Learns and uses proprietary software for daily functions.

Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Must be able to work 8am - 5pm Monday-Friday, 9am - 2pm on Saturdays, and the flexibility to take calls remotely from 5pm until 10pm as needed
• Prior customer service experience preferred
• Prior service call dispatching experience preferred
• Experience working in a Trades/Contractor environment, preferably HVAC, a plus
• Experience using Successware a plus

Benefits

• We believe the best performers deserve the best pay.
• Our scheduling is flexible.
• We offer you an unlimited future with our world class training programs.

Schedule

• Must be available 8am - 5pm Monday-Friday, 9am - 2pm on Saturdays, and the flexibility to take calls remotely from 5pm until 10pm as needed.

Pay

• We want to pay YOU the best competitive rate.

Join the One Hour Team!

• We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first!
• First things first.

About the role

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first!

Qualifications

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.