Full-Time Customer Service Representative

About the role

MCI is seeking Customer Service Representatives to join our team in Savannah, GA. This is an entry-level position with paid training perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.

Responsibilities

• Manage inbound and outbound customer contacts in a courteous, professional, and timely manner
• Listen actively to customer concerns, identify needs, and provide accurate solutions
• Research internal systems to locate information; collaborate with other teams as needed
• Accurately document and process claims, inquiries, and updates in company systems
• Follow scripts, policies, and procedures while maintaining professionalism and empathy
• Troubleshoot customer issues and strive for first-call resolution
• Escalate unresolved or complex issues to the appropriate staff or managers
• Protect customer confidentiality and handle sensitive data responsibly
• Attend training sessions, stay updated on program changes, and maintain product knowledge
• Meet attendance, reliability, and performance standards consistently

Qualifications

• 18+ years old with a high school diploma or equivalent
• Strong English communication skills (oral and written)
• Typing speed of 20+ WPM with accuracy
• Experience with data entry, Windows PC applications, and Microsoft Office Suite
• Reliable wired high-speed internet (20 Mbps+ download)
• Highly reliable, punctual, and motivated with a strong work ethic
• Excellent organization, problem-solving, and conflict resolution skills
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, self-manage, and stay focused in a fast-paced environment
• Team-oriented with strong interpersonal skills

Benefits

We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Please visit our company careers page to apply and complete the full application, including all screening questions and a brief pre-employment test.

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.