Customer Service Representative (Full-Time)

Responsibilities

• Aid in customer inquiries regarding freight pickup requests, rate quotes, freight charges, hot shipments, shipment tracing, and appointments or special requests.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers, including preparing bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• May assist with payroll data entry, freight reports, driver collection reports, billing, and filling.

Qualifications

• Skilled in Microsoft Office programs.
• Excellent keyboarding skills.
• Experience working in a fast-paced environment with excellent attention to detail.
• Exceptional communication and customer service skills.

Benefits

• Stable and growing organization.
• Competitive weekly pay.
• Quick advancement opportunities.
• Customized training program.
• Professional, positive, and people-centered work environment.
• Modern facilities.
• Comprehensive benefits package:
• Health, Dental, Vision, AD&D insurance.
• 401(k) plan with company match.
• Paid holidays (8).
• Paid vacation and personal days.

Schedule

• Flexible schedule to accommodate the needs of the business.

Pay

• Competitive weekly pay.

Physical Demands

• The ability to perform administrative and clerical tasks in an office and Service Center environment.
• Prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items.
• Occasional entry into dock or trailer areas as needed.