Full-Time Deputy General Manager - Elmwood Center

Regal operates one of the largest and most geographically diverse theatre circuits in the United States, with 5,565 screens across 409 theatres in 41 states, the District of Columbia, and Guam. The company is committed to delivering an exceptional moviegoing experience through premium large formats like 4DX, IMAX, RPX, and ScreenX, along with an unlimited subscription program and enhanced food and beverage options.

About the role

This full-time, on-site role supports the General Manager in overseeing daily theatre operations at the Regal theatre in Buffalo. Responsibilities include staff supervision, scheduling, performance management, guest service, and maintaining a clean and safe environment while adhering to company policies and operational standards.

Responsibilities

• Assist with financial performance, inventory control, and cash handling procedures.
• Support marketing initiatives and promotions.
• Train and coach team members, providing performance feedback.
• Resolve guest concerns and collaborate with leadership to improve efficiency and the moviegoing experience.
• Ensure operational standards are met in a fast-paced environment.

Requirements

• Experience in team leadership and people management, including coaching, performance feedback, and scheduling.
• Operational skills in retail, hospitality, or entertainment environments (e.g., inventory control, cash handling, basic financial oversight).
• Strong customer service and communication skills, with the ability to address guest concerns and foster a positive, inclusive environment.
• Organizational and problem-solving abilities to handle multiple priorities and make sound decisions.
• Comfort with basic technology and point-of-sale systems; ability to learn internal tools and reporting platforms.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent required; further education in business, management, or hospitality is a plus.

Previous supervisory experience in theatres, hospitality, retail, or similar fields is preferred.