Regal Elmwood Center in Buffalo NY - Deputy General Manager Starting at $25 per hour

Responsibilities

• Uphold and administer all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives.
• Ensure all cash management policies and procedures are adhered to at all times.
• Monitor risk management pertaining to the theatre, including employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents.
• Comply with all food safety rules, laws, protocols, and standards; adhere and maintain all Health Department rules and regulations.
• Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols.
• Hire, train, develop, mentor, supervise, counsel, schedule, and terminate employees (after conferring with the Human Resources Manager).
• Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed.
• Train kitchen staff in specific positions and cross-train as needed.
• Ensure required alcohol certification and training are current where applicable.
• Properly administer all required paperwork and uphold all company policies.
• Maintain projection and sound technology to ensure impeccable sight and sound experience for guests; have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation, and all related projection skills.
• Ensure facilities are cleaned and maintained consistent with Regal standards every day.
• Direct kitchen and bar maintenance and sanitation program.
• Ensure proper use of all equipment; schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects.
• Supervise theatre maintenance including the interior, building, and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects.
• Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods, and other supplies required for daily operations.
• Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs.
• Maintain accurate inventory controls for all food and beverage supplies, janitorial supplies; order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products.
• Control inventory, shortages, and spoilage levels and investigate inconsistencies; conduct full monthly/quarterly inventories.
• Create schedules for staff to ensure staffing levels meet demand while controlling labor costs.
• Complete daily theatre inspections and subsequent corrective actions if applicable.
• Complete daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures, and sanitizer solution).
• Ensure all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking, and serving standards.
• Ensure guest satisfaction by greeting and thanking all guests; take prompt, appropriate action to turn dissatisfied guests into repeat guests.
• Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times, and the timely delivery of show times to all proper channels.
• Count, deposit, and reconcile all receipts taken in during a business day (cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment).
• Measure and assemble ingredients for menu items; expedite food from the kitchen; collaborate with managers and cooks to prepare meals.
• Properly store food items at appropriate temperatures; comply with all food safety rules, laws, protocols, and standards; adhere and maintain all Health Department rules and regulations.
• Rotate stock items as per established procedures; restock kitchen for subsequent shifts.
• Ensure the food prep area and kitchen are cleaned and sanitized at the end of your shift; maintain a “clean as you go” approach throughout shift.
• Handle lost and found items in accordance with Regal policy.
• Abide by all federal and state laws regarding breaks and/or meal periods.
• Regular and consistent attendance; must be of legal age to sell and/or serve alcohol per state and/or local laws.

Requirements

• Degree in Business and/or equivalent, two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept.
• Experience in high-volume hospitality environment.
• Complete any legally required state or local training and obtain the required certificate for selling/serving alcohol; complete the Regal Responsible Beverage Server training on Regal Online University.
• Completed or in the process of completing the management certification program.
• SDS trained; obtain food handlers card where applicable; obtain ServSafe Food Manager Certification.
• Review and understand the Regal Operations Manual; read and understand training materials covering subjects such as sexual harassment and discrimination.

Skills

• Good public speaking skills; effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
• Perform calculations with speed and accuracy; identify and correct errors.
• Identify problems, gather relevant data, note possible causes, evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions.
• Take action beyond what is necessarily called for; perform tasks with minimal supervision; perform under pressure and/or opposition.
• Proven experience with PC platforms and knowledge of basic office programs including email, word processing, and spreadsheets; operate copiers and other office equipment; devise and access different filing systems; maintain attention to detail.
• Use tools and equipment with dexterity; perform mechanical tasks as necessary.
• Interface effectively with customers, the public, and co-workers; exhibit sensitivity to the feelings of others.
• Establish goals, budget time, and set priorities to achieve desired objectives.
• Set a standard of professionalism for others to follow; instill leadership traits in subordinate employees.

Benefits

• Medical and prescription coverage with company contributions.
• Life insurance and Disability insurance at no charge.
• Dental, Vision, and Supplemental Life insurance options for employees and their dependents.
• Accident, Critical Illness, and Hospital Indemnity insurance.
• Vacation time and sick leave for work-life balance.
• Free movie passes and discounted concessions at any Regal location.
• Eligibility to participate in 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

Pay

$25 per hour

Physical Demands

• Frequently required to stand for extended periods, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Regularly required to lift up to 60 lbs.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.