Assistant General Manager-Full-Time

Join Trulieve, where passion meets purpose. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. If you have a passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.

About the role

This position is designed to focus on delivering the ultimate patient experience through elevated patient service standards. The Assistant General Manager will oversee the entire store showroom and reception team. Responsibilities include support of company goals and objectives, as well as general oversight of daily store operation needs.

Responsibilities

• Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
• Responsible for department scheduling based on business needs.
• Maintain an ultimate patient experience environment by leading and coaching teams to company service standards.
• Oversee the daily operations of the store to ensure compliance with DOH regulations and Trulieve’s policies and procedures.
• Partner with the General Manager to provide coaching, training, and development to the showroom team focused on company/service standards and accountability to meeting team-specific objectives.
• Monitor Patient Consultant interactions with patients, ensuring proper verbiage is being used.
• Responsible for handling and resolving patient issues and escalations.
• Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns, and updates.
• Maintain knowledge of loss prevention policies and procedures.
• Maintain the strictest confidentiality in compliance with DOH and HIPAA guidelines.
• Maintain good working relationships with other store operating areas as needed.
• Perform any other tasks that have been assigned by management.

Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.

Schedule

40+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends, and holidays.

Benefits

A comprehensive benefits package including paid time off is offered with this position.