Operations Manager (Full-Time) (Elmwood Shopping Center)

Essential Duties And Responsibilities

• Operations
  • Work a flexible schedule, including mornings, evenings, weekends, and holidays.
  • Complete the Operations Manager daily disciplines.
  • Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
  • Complete pulls and markdowns.
  • Monitor layaway procedures to ensure layaways are current and accurate.
  • Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
  • Monitor reservation application, including Guest follow-up, team education, and product reservation.
  • Lead onboarding and selection activities, including monitoring hiring dashboards on a daily basis, setting up interviews, and completing onboarding with all new teammates.
  • Develop and maintain knowledge of Point of Sale (POS) software.
  • Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices.
  • Receive freight boxes and store transfers through register.
  • Report discrepancies through Inventory Manager.
  • Maintain all shipment-related paperwork.
  • Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).
  • Send in recalls and Return to Vendors (RTVs) on a weekly basis.
  • Complete special orders and the necessary phone calls to the Guest.
  • Keep supplies in stock and organized (e.g., boxes, transfer bags, printer paper, hangers, sensors, etc.).
  • Organize fixtures and shelving.
  • Engage in activities that support a neat, clean, and organized work area.
  • Handle all maintenance issues in the store – plumbing, electrical, etc.
  • Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
  • Provide feedback to Store Manager regarding merchandise handling concerns.
• Sales Generation and Guest Service
  • Compare and verify merchandise invoices to items received to ensure that shipments are correct.
  • Upon request, ship any alterations, layaways, or special orders to Guests.
  • Check accuracy of freight packing slips and transfer slips.
  • Double-check that all transfers have been processed through the register and that items match what you are shipping out.
  • When shipping items to Guests and other stores, must fold items and place in appropriate sized box for proper presentation of product when unpacked.
• Visual Merchandise Management
  • Create and develop a visual merchandising strategy on a weekly basis.
  • Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools.
  • Use Performance Tracker to track results and strategize on product rotation.
  • Be up-to-date on all current visual standards and videos.
  • Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards.
  • Understand the importance of the store window’s impact on business and complete with a high level of urgency.
• Leadership
  • Comfortable in giving and receiving feedback from peers and management.
  • Promote personal and store growth.
  • Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.
  • Overcome objections and problem solve.
  • Self-educate on all company tools (videos, pieces, books) and share this information with others.
• Special Projects and Other Duties
  • Handle all schedule changes in a positive and professional manner.
  • Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
  • Perform additional duties as assigned.

Additional Qualifications

• Must be 18 years of age or older due to the nature of the job.

Physical Demands

• While performing the duties of this Job, the Teammate regularly works in a retail store setting.
• The noise level in the work environment is usually moderate.