Full-time Client Advisor - Yorkdale ( Temp)

About the role

A TAG Heuer Client Advisor is a performance-driven salesperson who consistently seeks to achieve sales targets through selling techniques and collaboration. The role plays a central part on the sales floor, increasing boutique sales and meeting objectives by working on individual KPIs, always delivering memorable in-store experiences and services. The position supports colleagues and other team members in the boutique, keeps omnichannel sales in mind to ensure the best client experience across all touchpoints, and proposes new ideas to develop sales through merchandising, events, and product mix.

A TAG Heuer Client Advisor is a client development specialist who leverages all available resources to build long-lasting personal connections with clients. The role embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events. It achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments) by using all provided tools, ensures qualitative client data collection, and leverages that data to address clients in a personally relevant way. The role communicates the brand story and DNA in an inspiring way, along with advantages and technical details, to build trust and long-lasting relationships.

A TAG Heuer Client Advisor is an active contributor to operational excellence who respects retail and administrative processes on the floor. The role contributes to all daily processes under the supervision of boutique management (inventory, cash, security, store opening and closing), leverages tools such as CEGID and Salesforce, and performs VM Coordinates aftersales operations until the return of the watch. It applies guidelines related to grooming, attitudes, and visual merchandising (window animation, product presentation, catalogues), contributes to a positive, inclusive, and supportive work environment, contributes to store maintenance, and ensures compliance with internal control policies.

Responsibilities

• Increase boutique sales and meet objectives by working on individual KPIs
• Deliver memorable in-store experiences and services
• Support colleagues and other team members in the boutique
• Keep omnichannel sales in mind to ensure the best client experience across all touchpoints
• Propose new ideas to develop sales (merchandising, events, product mix)
• Act as a passionate Brand Ambassador in and outside the boutique, especially at events
• Achieve individual clienteling objectives (number of outreaches, appointments, sales from appointments)
• Leverage tools to ensure qualitative client data collection and use it to address clients personally
• Communicate the brand story and DNA, along with advantages and technical details, to build trust and long-lasting relationships
• Contribute to all daily processes under boutique management (inventory, cash, security, store opening and closing)
• Leverage tools such as CEGID and Salesforce and perform VM Coordinates aftersales operations until the return of the watch
• Apply guidelines related to grooming, attitudes, and visual merchandising (window animation, product presentation, catalogues)
• Contribute to a positive, inclusive, and supportive work environment
• Contribute to store maintenance
• Ensure compliance with internal control policies

Hard skills

• Knowledge of luxury retail environment (minimum 2 years’ experience)
• Knowledge of and passion for watches, new trends in lifestyle, new technologies, and sports
• Fluent in English + local language; a third language is a plus
• Selling skills: client discovery, product presentation, storytelling, upselling, handling objections, sales closing, etc.
• Understanding of sales KPIs: traffic, conversion, sales in volume and value, average selling price, mix of sales
• Knowledge of client and clienteling KPIs
• Knowledge of digital tools
• Knowledge of and interest in brand DNA, history, and collections
• Knowledge of front and back tools
• Knowledge of brand retail procedures

Soft skills

• Client-centric mindset focused on recruiting new clients and growing the active client base
• Nurturing long-term relationships with clients
• Open-minded with excellent interpersonal and communication skills
• Energetic, self-motivated, action- and results-oriented
• Self-starter able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes, flexible, able to bring up new ideas and solutions
• Team spirit, high integrity, and transparency
• Ability to represent the Maison inside and outside the store with great presentation skills
• Digitally savvy, fast learner, and rigorous