Full-time Client Advisor - Century City
About the role
with paragraphs summarizing the description (but we must not invent or summarize away detail; we need to preserve all substantive information. However we can keep the description as paragraphs, not summarizing. The description is a block of text with bullet-like sentences. We can keep ascontaining the text. We must not repeat job title. Also we need sections for Responsibilities, Requirements/Skills, Benefits, Pay, etc. The posting includes "Job Responsibilities" then lists HARD SKILLS and Soft Skills. Also "Pay is commensurate with experience: $25.00 - $28.00 hourly rate plus commission and quarterly bonus." That's pay info. Also "Profile Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more." That's benefits. We need to remove boilerplate: EEO, etc. Also remove "Profile" maybe part of benefits line; we can keep benefits description. We need to use
- for any list of duties/requirements/benefits. So for responsibilities we have bullet-like sentences (maybe we can treat each sentence as list item). For hard skills and soft skills we can list as items.
We must not create sections with filler like "commensurate with experience" as heading; but we can have Pay section with that info.
We must not create Schedule section because not present.
We must not repeat job title.
We must not include Job ID etc.
We need to output only HTML fragment.
Let's structure:
About the role
... (the description paragraphs). Could combine into one
with line breaks? Probably better to keep as
containing the whole block. Then
Responsibilities
- Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
- Supports colleagues & other team members in the boutique
- Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
- Proposes new ideas to develop sales (merchandising, events, product mix…)
- Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
- Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
- Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
- Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
- Leverages properly all tools (CEGID, Salesforce) and performs VM
- Coordinates Aftersales operations until the return of the watch
- Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
- Contributes to a positive, inclusive and supportive work environment
- Contributes to the store maintenance
- Ensures compliance with internal control policies
Skills
with two sub-lists? Could separate Hard Skills and Soft Skills as subheadings? Not allowed; only those headings. Could useSkills
and then within that we can have- ... Hard skills... etc. But we need to list each skill as separate list items. Could separate with
- Knowledge of luxury retail environment (minimum 2 year-experience)
- Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
- Fluent in English + Spanish, a third language is a plus
- Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
- Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
- Knowledge of Client and Clienteling KPIs
- Knowledge of digital tools
- Knowledge of / interest for Brand DNA, history & collections
- Knowledge of Front and Back tools
- Knowledge of (Brand) Retail Procedures
- Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
- Open minded, excellent interpersonal and communication skills
- Energetic, self-motivated, action and results-oriented
- Self-starter, able to work effectively in a fast-paced and dynamic environment
- Adaptable to changes, flexible, able to bring up new ideas and solutions
- Team spirit, high integrity and transparency
- Ability to represent the Maison in & outside the store, great presentation skills
- Digitally savvy, fast learner and rigorous
- Medical insurance
- Bonus or commission structure
- Paid time off
- Retail holiday pay
- 401k
- Automatic employee contribution
- Employee assistance programs
headings inside? Not allowed. Better to just list all skills as items. Thus:
Skills
Benefits
Pay
$25.00 - $28.00 hourly rate plus commission and quarterly bonus.
We should not include "Pay is commensurate with experience:" as it's filler? Actually it's substantive but we can keep the range. The phrase "Pay is commensurate with experience:" is somewhat filler but we can keep the range. The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. It says we should not create Pay section if the posting only says "commensurate with experience" without numbers. But here they gave a range, so it's okay. We can include the range and maybe drop the phrase "Pay is commensurate with experience:" as it's filler. Keep just the range. Now About the role: we need to include the description before Job Responsibilities. Let's extract that block: "A TAG HEUER CLIENT ADVISOR IS… …A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in storeSupports colleagues & other team members in the boutique Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)Proposes new ideas to develop sales (merchandising, events, product mix…) …A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsAchieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools providedEnsures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessCommunicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship …AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)Leverages properly all tools (CEGID, Salesforce) and performs VM Coordinates Aftersales operations until the return of the watchApplies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)Contributes to a positive, inclusive and supportive work environmentContributes to the store maintenanceEnsures compliance with internal control policies" We need to format as readable sentences. We'll put into awith proper spacing. Let's craft:
A TAG Heuer Client Advisor is a performance‑driven salesperson who consistently seeks to achieve sales targets through selling techniques and collaboration. They play a central role on the sales floor, increasing boutique sales and achieving objectives by working on their own KPIs, always delivering memorable experiences and service in store. They support colleagues and other team members in the boutique, always keep omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints), and propose new ideas to develop sales (merchandising, events, product mix…). As a client development specialist, they leverage all available resources to build long‑lasting personal connections with clients, embody TAG Heuer’s brand DNA and act as a passionate brand ambassador in and outside the boutique, especially at events. They achieve individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided, ensure qualitative client data collection and leverage the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business, and communicate the brand story and DNA in an inspiring way, as well as advantages and technical details to build trust and long‑lasting relationships. As an active contributor to operations excellence, they respect retail and administrative processes on the