Client Advisor (Part-Time) - Bloomingdales

About the role

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals.

Responsibilities

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.
• Deliver exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships.
• Proactively reach out to existing clients and develop new clients to achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
• Learn and master Brand and product knowledge.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in terms of grooming and behavior.

Qualifications

• Minimum 2 years of retail experience, preferably in a luxury environment.
• In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Able to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
• Tech-savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Special Skills And Personal Attributes

• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Able to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
• Tech-savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).