Full-time Client Advisor at Somerset ( Temp)

About the role

You will join TAG Heuer’s Somerset boutique as a Sales Associate, responsible for driving sales, delivering outstanding customer service, and maintaining store operations in line with company guidelines.

Responsibilities

• Sales Generation
  • Achieve monthly and annual sales targets using in-depth, up-to-date product knowledge and selling skills
  • Maintain an active client book and follow up regularly to meet monthly clienteling sales goals
  • Assist the Boutique Manager with store marketing initiatives
• Customer Service
  • Provide superior customer service: greet customers, offer assistance per store rotation, answer questions, and offer alternatives when requested products are unavailable
  • Seek assistance when unable to fully meet customer needs
  • Process customer repair requests
  • Send thank-you notes to customers within two weeks of purchase
  • Maintain a store log of customer product requests
• Operations
  • Adhere to all store operational procedures, including opening/closing guidelines, inventory display and presentation, and shipping/receiving policies
  • Conduct daily inventory counts and compare in-store quantities to VRP data; reconcile discrepancies with the Store Manager daily
  • Ensure facility maintenance, presentation, and organization
  • Exhibit proficiency in company computer programs
• Leadership Coverage
  • In the absence of the Boutique Manager, open and/or close the store and ensure all procedures are completed
  • Receive delivered product into inventory and merchandise it correctly

Profile

• Selling skills with ability to meet monthly personal sales goals
• Strong clienteling and customer development skills
• Customer focus: dedicated to meeting customer expectations and requirements within company policy
• Ability to establish and maintain effective customer relationships through clienteling
• Ability to learn and effectively convey product information

Requirements

• 2+ years of retail sales experience required; luxury experience a plus
• Previous clienteling experience
• Demonstrated ability to learn a technical product strongly preferred
• Ability to type and use email required
• Demonstrated ability to communicate and engage with customers, coworkers, and business contacts in a courteous and professional manner
• Ability to develop extensive brand and product knowledge
• Ability to work varied hours/days, including nights and weekends on a weekly basis
• Spanish and/or Portuguese language skills strongly preferred