Client Advisor PT, Temp

Key Responsibilities

• Warmly greet all guests and ensure an effortless check-in and check-out process, performed with elegance and discretion.
• Consistently maintain a professional and polished demeanor while answering calls, managing bookings, and handling guest inquiries.
• Anticipate guest needs and personalize their spa journey with thoughtful touches and accurate information.
• Handle appointment changes and scheduling adjustments with efficiency and grace.
• Liaise between spa therapists, estheticians, and management to ensure a seamless flow of services and schedule accuracy.
• Communicate treatment preferences and special requests clearly to the service team.
• Support service excellence by proactively preparing for each guest’s arrival, such as confirming beverage preferences, ensuring room readiness, or noting VIP status.
• Drive retail performance by consistently meeting or exceeding sales goals, improving key performance indicators (KPIs), and supporting the client experience through effective team selling strategies.
• Perform key holder responsibilities, including overseeing opening and closing procedures, securing the facility, and maintaining business readiness.
• Maintain high standards of visual merchandising, ensuring retail displays are current and aligned with seasonal promotions and brand guidelines.
• Oversee inventory levels, receive shipments, and accurately document products within spa software.
• Process payments, apply discounts or packages as necessary, and ensure all transactions are completed smoothly.
• Monitor front desk supplies and retail product inventory, assisting with merchandising and product education as needed.
• Afford assistance in enforcing sanitation, safety, and cleanliness protocols in the reception area and common spaces.

Qualifications

• 2+ years’ experience in customer service, retail, or administrative positions, with luxury experience strongly preferred.
• Proficiency in various software, programs, & applications, such as Microsoft Office, scheduling software, Mindbody, Booker, Zenoti, etc.
• High School diploma, higher education and/or certifications in hospitality, wellness, or business preferred.
• Exceptional customer service skills, with an ability to create a warm and client focused experience, high emotional EQ, luxury experience and clienteling skills preferred.
• Excellent communication skills, both verbal and written.
• High attention to detail and strong organization skills.
• Proven track record working in a highly dynamic environment, with the capabilities to multi-task, remain calm and solution-oriented in a fast-paced and occasionally high pressure environment managing multiple priorities.
• Highly collaborative, adaptable, and fully committed to upholding brand standards of luxury service.