Full Time Branch Ambassador - North Fork Area

About the Role

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship‑builder who blends friendly, attentive service with cutting‑edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human‑centric experience.

We are looking for curious, empathetic, and tech‑savvy individuals who thrive in a fast‑moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

Responsibilities

• Execute high‑volume cash transactions (deposits, withdrawals, complex negotiable instrument processing) with 100% accuracy; maintain a compliance‑first mindset meeting security, audit, BSA/AML, and federal regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments to help them gain convenience and security.
• Identify customer needs through active listening and pair them with the right digital tools or banking solutions.
• Greet customers, move fluidly throughout the space, ensuring no one feels like just a number; balance the efficiency of a high‑volume operation with the warmth of a community‑focused partner.
• Support surrounding branches within a 50‑mile radius and assist other locations in the broader region as needed.
• Adapt to a flexible schedule including nights and weekends; attend training sessions that may occur outside the primary shift.
• Lift up to 25 pounds and stand/move for extended periods; maintain regular and consistent attendance.

Requirements

• High School Diploma, GED, or equivalent.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.

Qualifications

• Associate’s degree.
• 2+ years of retail or customer‑facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.

Skills

• Hospitality Heart – natural gift for making people feel welcome and heard.
• Tech Fluency – early adopter of apps and digital tools, enjoys teaching others.
• Precision and Detail – satisfaction in getting numbers right and following procedures.
• Adaptability – enjoys a fluid workspace, moving between cash drawer and digital demo.