Full time Branch Ambassador North Fork Area

About the role

At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation.

Responsibilities

As a Branch Ambassador, you will have multiple roles:

• The Guardian of Trust & Accuracy: You are the bedrock of our environment’s safety and integrity. You’ll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy.
• The Digital Concierge: You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant: You aren’t just answering questions; you’re identifying needs. By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.
• The Hospitality Lead: You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

Requirements

To be successful in this role, you will need:

• A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
• Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: You enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: You want to know the "why" behind the "how" and are always looking for ways to improve the customer journey.

Qualifications

The basic qualifications for this role are:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred qualifications include:

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Benefits

We provide a comprehensive benefits package designed to fuel your journey, including:

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Pay

The minimum and maximum full-time annual salaries for this role are:

• Mattituck, NY: $51,542 - $54,600
• Riverhead, NY: $51,542 - $54,600

Candidates hired to work in other locations will be subject to the pay range associated with that location.

Schedule

Available to work a flexible schedule, including nights, weekends, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.