Full Time Branch Ambassador - New Jersey Market
About the role
Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.
We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.
Responsibilities
- The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
- The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
- The First-Line Consultant: Identify and address personal or business goals, pairing them with the right digital tools or banking solutions to help them succeed.
- The Hospitality Lead: Move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.
Requirements
- A Hospitality Heart: Natural gift for making people feel welcome and heard.
- Tech Fluency: Early adopter of apps and digital tools, loves teaching others how to use them.
- Precision and Detail: Satisfaction in getting the numbers right every single time and following clear procedures.
- Adaptability: Enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
- Curiosity: Want to know the "why" behind the "how" and always looking for ways to improve the customer journey.
Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
Skills
- Strong written and oral communication skills
- Proficient in G-Suite
Benefits
Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care
And much more!
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Schedule
Available to work a flexible schedule, including nights, weekends, with hours and days subject to change.
Application Instructions
You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.
Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).