Full Time Assistant Manager - Mall at Tuttle Crossing

Responsibilities

• Aid the Chief Workshop Manager in assigning daily tasks to associates and overseeing their work.
• Support hiring and promotion decisions, offering feedback and making recommendations for applicant selection and staff advancement.
• Lead and motivate your team during shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards.
• Identify and report any potential violations to the Chief Workshop Manager or District Manager immediately, and assist in implementing appropriate disciplinary actions.
• Drive sales as the Floor Leader, coaching Bear Builders and fostering a Guest experience that aligns with the Experience First culture.
• Ensure merchandising displays and layouts meet brand standards, creating an inviting and cohesive store environment.
• Exercise common sense and independent judgment to maintain operational efficiencies, adhere to safety policies, and resolve Guest issues.
• Oversee inventory management processes, including receiving, stocking, and conducting inventory counts.
• Build and develop a high-performing team that consistently delivers an exceptional Guest experience.

Requirements

• At least 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• A high school diploma, with a basic understanding of common store technology solutions (POS, scheduling, HRIS, time and attendance).

Preferred Qualifications

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• An associate's (or higher) degree in business, management, or a related field.

Behavioral Traits for Success

• Thrives in a high-engagement Guest experience environment.
• Balances creativity and fun with accountability and dependability.
• Connects with and inspires others to drive results.
• Exercises common sense and sound judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Unites teams to deliver strong results.
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure.
• Lets a confident extraverted style that can enliven, engage, and positively impact individuals and groups.
• Maintains a positive outlook despite challenging circumstances.

Working Environment

• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift up to 25 pounds.

Performance Measurement

• Achieve annual store objectives and corporate goals, including decision-making, independent judgment, and execution.
• Consistently meet financial objectives.
• Create an Experience First culture for Guests and associates.
• Effectively manage talent, including supervising, directing, and developing associates.
• Consistently execute operational standards.
• Foster team collaboration, communication, and performance.
• Receive stakeholder feedback.