Full Time Assistant Manager -Mall of America

Responsibilities

• Aid the Chief Workshop Manager in assigning tasks to associates and directing their work.
• Manage break schedules and complete daily priorities.
• Serve as a role model leader and provide feedback on applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards.
• Identify and communicate any violations to the CWM and/or DM immediately.
• Make recommendations on appropriate disciplinary actions and assist in delivering corrective actions to team members.
• Drive sales as the Floor Leader by coaching Bear Builders and creating a Guest experience that brings to life the Experience First culture.
• Ensure that all merchandising displays and layouts adhere to brand standards.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adhere to store safety policies and procedures.
• Resolve Guest issues.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.

Requirements

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• A high school diploma.
• A basic understanding in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance).

Preferred Qualifications

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• An associate's (or higher) degree in business, management, or a related field.

Behavioral Traits for Success

• Thrives in a high-engagement Guest experience environment.
• Balances creativity and fun with accountability and dependability.
• Connects with and inspires others to drive results.
• Exercises common sense and sound judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Unites teams to deliver strong results.
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure.
• Lets a confident extraverted style that can enliven, engage, and positively impact individuals and groups.
• Maintains a positive outlook despite challenging circumstances.

Working Environment

• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > 25 pounds.

Performance Measurement

• Decision-making, independent judgment, and execution.
• Consistently meeting financial objectives.
• Ability to create an Experience First culture for Guests and associates.
• Talent management, including effectiveness in supervising, directing, and developing associates.
• Consistent execution of operational standards.
• Foster team collaboration, communication, and performance.
• Stakeholder feedback.

Pay Rate

$23.50-$24.50/Hour.