Full-Time Administrative Assistant

About the role

As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day-to-day communication to drive excellent customer service and operational efficiency.

Responsibilities

• Support and resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
• Plan, communicate, and share information with team members using company tools and technology, following company guidance for daily, weekly, and monthly routines.
• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
• Assist the store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices.
• Execute operational tasks and shortage reduction programs accurately as assigned, following Kohl’s best practices.
• Monitor and follow up on store execution of training, surveys, and audits, ensuring directed timelines are met.
• Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios.
• Communicate and guide store technology issues through resolution.
• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.).

Lead Responsibilities

• Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
• Exercise good judgment and discernment when making decisions; take appropriate partners as needed.
• Demonstrate a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
• Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Deliver strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
• Accomplish multiple tasks within established timeframes.
• Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
• Maintain adherence to company safety policies for the safety of all associates and customers.
• Handle other responsibilities as assigned.

Requirements

• Must be 18 years of age or older.
• Limited travel to support new store openings.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Preferred Qualifications

• Experience in decision-making and problem-solving in a fast-paced environment.
• Retail or service industry experience.

Pay

$14.45 - $22.70 per hour.

Benefits

• Work Life Balance: PTO, Vacation Buy Program, Parental Leave.
• Health & Wellness: Medical, Dental, Vision, and other short- and long-term disability programs; Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans, and more.
• Savings & Retirement Benefits: 401k, Flexible Spending Accounts, and associate discount programs with Kohl’s partners.
• Insurance Programs: Life Insurance for you, your family, or your pet, as well as other protection programs.
• Life Events: Legal and adoption assistance benefits.