Full-Time Account Manager

About the Role

The Account Manager is responsible for developing, managing, and expanding relationships with referral sources such as hospitals, CHHAs, MLTC plans, and community organizations to drive growth in the Personal Care Services (PCS) division. This role involves maintaining strong partnerships, identifying new business opportunities, and ensuring successful case conversions and client satisfaction.

Responsibilities

• Build and nurture relationships with healthcare referral sources.
• Serve as the primary contact, ensuring effective communication and service excellence.
• Identify and pursue new referral partnerships to expand service lines.
• Conduct in-person and virtual visits to strengthen partnerships.
• Track referral activity, performance metrics, and contribute to strategic growth.
• Collaborate with intake and recruitment teams to facilitate case initiation.
• Follow up on referrals to ensure successful admissions and address barriers.
• Resolve service issues promptly and professionally.
• Maintain knowledge of PCS eligibility, payor requirements, and market trends.
• Participate in community outreach and industry events to enhance presence.
• Meet or exceed referral and revenue targets.

Requirements

• Graduate degree.
• Experience in healthcare marketing, home care, or account management preferred.
• Strong relationship-building skills within the healthcare community.
• Proven success in performance-based roles.
• Knowledge of PCS, MLTC plans, and home care operations.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office and CRM systems.
• Results-driven, motivated, and able to handle multiple tasks and problem-solve effectively.

Pay

Base salary ranges from $75,000 to $85,000, with uncapped commission based on referral volume and revenue growth.

Benefits

• Health and dental insurance.
• Paid time off.

Work Environment

The work environment is organized, hygienic, and supportive, promoting employee satisfaction and career growth. This is an in-person role.