Fulfillment Operations Coordinator

We're known as an auto glass company, but beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Schedule

Monday - Friday: 6:00 AM–2:30 PM

Pay

$21.50/HR

About the role

The Operations Coordinator serves as the primary liaison between the fulfillment center and the retail location for ship-to-store activities. This position is predominantly based on the operations floor of the fulfillment center, providing support to the Team Lead and Supervisor in executing tasks essential for advancing orders through the fulfillment process.

Responsibilities

• Using the daily order schedule, release orders, manage the stage for pack, and communicate ready-for-load status using the Korber WMS.
• Communicate shorts to the Inventory Control team and building leadership team.
• Create flyer tags for shipping, process FedEx store shipments and IPro orders.
• Prioritize replenishments based on released orders in process.
• Assist the Team Lead and Supervisor in identifying work imbalances in the picking process so adjustments can be quickly made.
• Support managing the field inbox for reported issues from FC warehouse and store locations; respond appropriately and/or forward information to leadership for disposition.
• Monitor and respond to emails pertaining to the order, flow, staging, and management of outbound orders.
• Process and bill shipped orders; prepare BOL and shipping paperwork, including interactions with drivers when picking up or dropping off loads.
• Manage pick assignments according to the schedule, investigate and research order issues, and communicate those issues appropriately.
• Provide updates on UPH, short ships, order fill rate, and other Korber reporting as directed.
• Prepare and process vendor breakage claims and maintain claims on file.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• High School diploma or equivalent (preferred).
• 1-3 years relevant administrative experience in a warehouse/distribution center (required) or 1-3 years supply chain experience (preferred).

Skills and Abilities

• Ability to work at a physical distribution center.
• Ability to work in a variety of environmental conditions in warehouse and dock areas (seasonal heat and cold in an environment that is not air conditioned).
• Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., ability to wear safety glasses while working in the distribution center).
• Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Ability to navigate basic computer and/or Windows-based operating systems (experience with Oracle and AS/400 software preferred).
• Consistently demonstrates the Safelite Spirit:
  • Can-Do Attitude – finds ways to say “yes,” resourceful in the face of a challenge, fully engaged in work with energy and enthusiasm, actively looks for opportunities to self-develop.
  • Caring Heart – cares about customers and other associates, lives our values, has the courage to always do the right thing.
  • Service Mindset – enjoys helping people, likes playing on a team, works collaboratively.
• A dependable team player who consistently demonstrates professionalism and can commit to regular and reliable attendance.

Physical Requirements

• Physical and mental demands are not job qualification standards but are illustrated to help identify tasks where reasonable accommodations may need to be made for otherwise qualified individuals.