Fulfillment Coordinator

About the role

The Fulfillment Coordinator efficiently processes complex transponder orders to meet the needs of our customers in a fast-paced team environment. This is achieved by identifying and working with other departments to ensure our transponders are readily available for shipping.

Responsibilities

• Develops a thorough understanding of various device types used within department.
• Receives inventory and assigns to appropriate accounts utilizing bar code scanner or transponder reader.
• Completes shipment prep work: stickering, casing, and adhesives.
• Continuously maintains supplies, inventory, cleanliness, and organization within processing area and storage room.
• Company-wide mail distribution.
• Operates USPS Neopost metered mail machine operation.
• Weekly recycling bin placement and retrieval.
• Greet shipping carriers to accept delivery & pick-ups.
• Processes returns: Transponder op-te Dst, De-casing, cleaning, applying adhesive, restocking returned transponders, removal of transponders from client accounts, and external customer email communications.
• Processes assigned customer transponder orders using Bestpass Account Management System (BPAM) and enhanced Mailing Shipping (EMS) Neopost system.
• Mid-day and end-of-day shipping carrier account closeout (UPS & USPS).
• Conduct periodic time collection of tasks for efficiency and capacity reviews by management.
• Update SOPs related to position as applicable.
• Continually seek process improvement and efficiencies; communicate ideas & suggestions.

Qualifications

• HS diploma/GED.
• Prior experience working in a fulfillment/order processing environment is helpful.
• Computer proficiency (MS Office – Excel, Word, and Outlook).
• Ability to work independently and with a team in a dynamic and fast-paced environment.
• Consistently works toward building and maintaining a cohesive team environment.
• Consistently demonstrate Bestpass Values and Competencies.
• OT may be required.

Pay

This role pays $35,880 with OT eligibility.