Fulfillment Coordinator

About the Role

The Fulfillment Coordinator will support the day-to-day execution of Turtlebox's order fulfillment ensuring orders are processed, shipped, and delivered accurately and on time. This role plays a critical part in maintaining a high-quality customer and retailer experience by closely monitoring order flows, fulfillment performance, and 3PL execution across the distribution network.

The ideal candidate is highly organized, detail-oriented, and experienced in coordinating fulfillment operations within a fast-paced environment. This individual will work closely with third-party logistics partners, internal teams, and external customers to ensure operational accuracy, service level compliance, and efficient order execution.

Key Responsibilities

Order Management & Execution

• Track and manage both DTC ecommerce and wholesale orders from receipt through final delivery.
• Ensure Shopify and EDI-based orders flow correctly to the appropriate 3PL partners for processing.
• Monitor order statuses daily to ensure orders are processed, shipped, and delivered within required timelines.
• Support order prioritization during peak demand periods, product launches, and seasonal volume spikes.
• Identify and resolve order exceptions, shipment delays, or processing errors.

Fulfillment Monitoring & Reporting

• Review daily and weekly fulfillment reports from 3PL partners across both ecommerce and wholesale channels.
• Track key fulfillment metrics including order volume, ship times, fill rates, and delivery performance.
• Identify discrepancies in shipped, canceled, delayed, or incomplete orders and coordinate resolution with fulfillment partners.
• Maintain accurate records of fulfillment activity and operational performance for internal reporting.

3PL & Vendor Coordination

• Serve as a point of contact for day-to-day coordination with third-party logistics providers.
• Communicate shipping requirements, routing instructions, and order priorities to 3PL partners.
• Confirm outbound shipments, tracking uploads, ASNs, BOLs, and delivery confirmations as applicable.
• Proactively identify risks related to service levels, compliance requirements, or delivery timelines and escalate when needed.

Retail Compliance & Customer Support

• Monitor compliance with retailer routing guides, shipping windows, labeling requirements, and documentation standards.
• Assist with tracking and resolving retailer chargebacks, shortages, damages, or compliance issues.
• Partner with customer support to resolve shipping-related inquiries and delivery issues for ecommerce customers.

Cross-Functional Collaboration

• Work closely with sales, operations, planning, and inventory teams to ensure orders are fulfilled accurately and on schedule.
• Coordinate internally to resolve order discrepancies, inventory constraints, or customer-specific fulfillment requirements.
• Support process improvement initiatives to increase fulfillment efficiency, accuracy, and service performance.

Qualifications

• 3–5 years of experience in fulfillment, logistics, ecommerce operations, or supply chain coordination.
• Experience supporting both ecommerce and wholesale fulfillment operations preferred.
• Familiarity with Shopify, EDI order flows, and retailer compliance requirements; SPS Commerce experience is a plus.
• Experience working with third-party logistics providers and freight carriers.
• Proficiency in Excel and comfort reviewing fulfillment and operational performance reports.
• Highly organized with strong attention to detail and ability to manage multiple orders and priorities simultaneously.
• Strong communication skills and ability to coordinate across internal teams and external partners.

Work Environment And Physical Requirements

This position involves working in a traditional work environment, 5 days a week. Occasional lifting and carrying of up to 30lbs.