Fulfillment Associate, Document Management & Processing
Wolters Kluwer · Wilmington, DE · 1 wk ago
On-siteManagement$28k–$46k/yrFull-time
Key Responsibilities
- Receive documents (via served, certified, regular mail, etc.) prep, batch and scan said documents sent to CT in our capacity as registered agent as well as interact with process servers, sheriffs and any other individuals delivering documents to CT Offices.
- Work collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts.
- Determine any issues that require escalating and direct to appropriate support teams.
- Engage in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools.
- Adhere to Service of Process standard operating procedures.
- Able to meet the required metric for the position (Production; Quality and Timeliness).
Qualifications
- High School Diploma or equivalent.
- College degree preferred.
- 1+ years' experience in an office or customer service role.
- Registered Agent Services, Legal, and Government support experience preferred.
- Ability to lift up to 30 Lbs.
Preferred Knowledge/Experience
- Navigate Department of State websites
- Microsoft Office
- CRM
- database
- Email Etiquette
- Unitech Scanner Gun
- Lift Up to 30 Lbs.
Prior Experience
- Registered Agent Services
- UPS Campus ship
- Kodak Capture Pro - i5000
Compensation
$27,700.00 - $46,450.00 USD
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave