Fulfillment Associate - Document Management & Processing

Essential Duties and Responsibilities

• Receiving legal documents (via process served, certified, regular mail, courier, etc.), sorting, prepping, batching, and scanning documents received
• Reconciliation and balancing to account for all SOP volume received daily
• Interacting professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
• Collaborating directly with internal customers to deliver timely and accurate service of process
• Identifying issues requiring escalation and routing them to the appropriate support or resolution teams
• Utilizing internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
• Adhering to Service of Process standard operating procedures and compliance requirements
• Consistently meeting established productivity, quality, and timeliness performance metrics

Skills

• Reconciliation and balancing to account for all SOP volume received daily
• Typing a minimum of 30-40 wpm
• Document processing and records management
• Strong attention to detail and accuracy
• Knowledge of Service of Process procedures (preferred)
• Proficiency with scanning equipment and workflow systems
• Able to learn and navigate internal tools and dashboards
• Problem identification and escalation judgment
• Collaborative teamwork and internal customer service skills
• Time management and ability to meet performance metrics
• Clear verbal communication and professional interpersonal skills

Qualifications

• High school diploma or equivalent required, additional education in legal/operations workflows or customer service preferred
• Team Office/mail-room experience required
• Experience in document processing, administrative operations, or records management preferred
• Ability to accurately prepare, scan, and track documents
• Comfort learning and using internal systems, tools, and dashboards
• Strong attention to detail and quality focus
• Able to meet productivity, quality, and timeliness metrics
• Sound judgment in identifying and escalating issues
• Able to work independently in a fast-paced and changing environment
• Strong teamwork and internal customer service skills
• Professional communication and time-management abilities
• Able to lift up to 30 lbs

Pay

$30,300.00 - $50,700.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.