Fulfillment Associate - Document Management

Responsibilities

• Fulfill orders for internal and external customers by scanning and processing documents.
• Aids process servers in completing service for CT’s Registered Agent function.
• Researches legal documents.
• Resolves or escalates issues.
• Follows requests through to completion.
• Communicates progress to customers and internal teams.
• Navigates between multiple processing systems and databases.
• Contributes to customer satisfaction and organizational success.
• Participates in process improvement programs, best practices, and occasional special projects.
• Processes state and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.

Qualifications

• Education: High School diploma or equivalent. Prefer some college.
• Experience: 1+ years customer service experience. Prefer experience in retail, hospitality, or office environment.
• Good typing skills (30 wpm.).
• Experience with ERP systems and databases preferred.

Skills

• Order Entry Systems: Proficiency in using order entry software.
• Attention to Detail: Ability to maintain accuracy in order processing.
• Customer Service: Basic understanding of customer service principles.
• Communication: Effective verbal and written communication skills.
• Time Management: Ability to manage time and prioritize tasks.
• Team Collaboration: Willingness to work collaboratively with team members.
• Documentation: Ability to maintain and organize operational documents.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Pay

$25,200.00 - $42,300.00 USD

Schedule

8:30am-5:00pm M-F