FT Library Customer Specialist - Deer Park Branch

Position Summary

The Library Customer Specialist provides direct customer service to the public, serves as a designated person in charge, and assists with and leads various duties associated with the location’s operations.

Essential Job Duties and Responsibilities

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Answers a variety of general customer questions in person, on the phone, or via email.
• Affords assistance with various technologies.
• Compiles customer and program statistics.
• Collaborates and assists in the shared department’s responsibilities, including generating ILS reports, ordering supplies, and filling interagency requests.
• Performs office management responsibilities, including updating forms, staff scheduling, and general operations and administrative duties.
• Affords assistance with programs, displays, and meeting room approvals.
• Refers customers' issues and complaints to managers and/or designated people in charge.
• Provides leadership and directs the work of Grade 1 – 4 staff when designated and assists with their training.
• Presents and deposits money from fees.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Serves as the person in charge in the absence of leadership.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.

Required Knowledge, Skills, and Abilities

• Customer service skills.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required.
• Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

Qualifications

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: Two or more years is required.
• Years of experience supervising: None.

Hours

40 hours per week, including evenings and weekends. This location is open on Sunday.

Salary

$19.40

Deadline

Wednesday, July 22, 2026

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.

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