FT - Business Licensing Supervisor
About the role
Supervises, plans, organizes, and coordinates the daily operations of Business Licensing within the Building Services Division. Oversee the processing, issuance, renewal, suspension, revocation, and administration of business licenses while ensuring compliance with applicable federal, state, and local laws, ordinances, and policies. Administers the City's Good Landlord Program and business license appeals process; provides leadership and development for Business Licensing staff; participates in division budget management and purchasing activities; promotes teamwork, operational excellence, customer service, and continuous process improvement. Receives general direction from the Building Services Director and exercises direct supervision over assigned staff.
Responsibilities
- Leadership & Administration: Plan, organize, prioritize, assign, supervise, and evaluate the work of Business Licensing staff.
- Establish performance expectations, monitor productivity, and conduct employee performance evaluations.
- Provide coaching, mentoring, training, and professional development opportunities for assigned staff.
- Participate in employee recruitment, selection, discipline, and corrective action processes.
- Develop and implement division goals, objectives, policies, procedures, and performance standards.
- Promote a culture of teamwork, accountability, customer service, and continuous improvement.
- Business Licensing Administration: Oversee the processing, issuance, renewal, amendment, transfer, suspension, revocation, and closure of all business licenses.
- Ensure business license applications comply with City ordinances, state statutes, and departmental policies.
- Interpret business licensing regulations and provide guidance to staff, applicants, business owners, and the public.
- Coordinate review of applications with Planning, Building, Fire, Engineering, Police, Finance, Legal, and other City departments.
- Ensure statutory and departmental processing deadlines are