FT Business Supervisor

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). Responsibilities include managing Labor cases, Human Resources (Workday) updates, various On Road activities, and coordinating end-of-day service provider routines. The role covers On Road, Package Dispatch, and manager responsibilities as needed, and includes training, coaching, and supervising others.

Responsibilities

• Performs key performance indicator analysis for high-gain employees.
• Provides performance recap for manager’s results and expectations daily.
• Oversees part-time center supervisors and ensures daily tasks and training are completed.
• Reviews and updates the customer experience dashboard; onboards new customers.
• Performs general dispatch planning and adjustments with a daily review of the RTWs.
• Manages on-road dispatch and communicates service provider load adjustments to others.
• Coordinates vehicle lineup with various groups, including dispatch and wash.
• Prepares discipline, grievances, and service provider concerns.
• Monitors the GSHRMIS dashboard and all safety compliance components.
• Covers Business Manager responsibilities when necessary.

Requirements

• Excellent communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday.
• On-Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles.
• Department of Transportation (DOT) Medical Card.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must be currently located in the same geographic location as the job or willing to relocate.

Preferences

• Knowledge of Preload operations.
• Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE.

Pay

The base pay for this position ranges from $93,360.00/year to $134,820.00/year. Pay is based on several factors including but not limited to market location, job-related knowledge, skills, education/training, and work experience. Hired applicants may also be offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements.

Benefits

• Medical/prescription drug coverage.
• Dental coverage.
• Vision coverage.
• Flexible Spending Account.
• Health Savings Account.
• Dependent Care Flexible Spending Account.
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment.
• Disability Income Protection Plan.
• Employee Assistance Program.
• 401(k) retirement program.
• Vacation, Paid Holidays, and Personal time.
• Paid Sick and Family and Medical Leave time as required by law.
• Discounted Employee Stock Purchase Program.

Schedule

Monday - Friday, 12:00 PM - 10:00 PM.