FT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow into leadership roles within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brands' policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, resources, and offerings.
• Assist customers in the fitting rooms area, providing guidance on sizing and maintaining store standards.
• Maintain store standards, policies, and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and apply visual techniques and company guidelines.

Requirements

• Salary range: $15 - $19.72 hourly.
• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

Ability to effectively communicate with customers and store personnel. Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately. Ability to operate the register, stand, move, and walk for multiple hours. Ability to work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required). Ability to build and maintain positive working relationships with customers, management, and co-workers.

Skills

• Customer service skills
• Sales objectives and KPIs
• Team collaboration
• Use of technology and tools
• Product knowledge and styling
• Store operations
• Communication and interpersonal skills

Benefits

Not specified at this time.

Pay

$15 - $19.72 hourly.

Schedule

Flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).