FT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow into leadership roles within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives and key performance indicators (KPIs) to meet or exceed targets.
• Collaborate with the team to uphold high standards across all touchpoints of the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, and resources.
• Assist customers in the fitting rooms, ensuring proper sizing and maintaining store standards.
• Maintain store standards and processes on the sales floor and back-of-house (BOH).
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings and provide feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and apply visual techniques and company guidelines.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (as required).

Requirements

• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both verbal and written, with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business.
• Build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• Passion for fashion and a strong understanding of styling.
• Excellent interpersonal and communication skills.
• Positive attitude and ability to handle challenging situations.
• Team player with a collaborative spirit.

Skills

• Customer service skills
• Sales objectives and KPIs
• Collaboration and teamwork
• Flexibility and adaptability
• Positive attitude and problem-solving skills

Benefits

At Ralph Lauren, we offer competitive compensation packages, comprehensive benefits, and a supportive work environment. Our benefits package includes health insurance, retirement plans, paid time off, and more.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).