FT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and be part of a dynamic and inclusive workplace.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brands' policies and procedures.
• Connect customers using the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, resources, and offerings.
• Assist customers in the fitting rooms with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both verbal and written.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexibility to work a flexible schedule, including day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• High school diploma or equivalent.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Passion for fashion and a desire to learn about the Ralph Lauren brand and its products.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving abilities.
• Attention to detail.
• Teamwork and collaboration.

Benefits

At Ralph Lauren, we offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development. Our goal is to provide a supportive and inclusive environment where employees can thrive and achieve their full potential.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including day, evening, weekends, overnight shifts, and travel (as required).