Jobs · Management · Arkansas

FSQA Supervisor 2nd Shift

Westrock Coffee Company · Conway, AR · 1 mo ago
ManagementFull-time

Job Duties

  • Supervise FSQA Technicians across all levels, ensuring consistent execution of quality and food safety programs.
  • Oversee daily quality checks, inspections, and testing activities to ensure compliance with specifications and regulatory requirements.
  • Review production and quality records for accuracy and completeness; serve as a backup for record reviewers as needed.
  • Lead investigations into non-conformances, customer complaints, and audit findings; develop and implement corrective and preventive actions.
  • Ensure proper calibration, maintenance, and use of laboratory and quality equipment.
  • Maintain and update FSQA documentation, including SOPs, HACCP plans, and training materials.
  • Facilitate internal audits and support external audits and regulatory inspections.
  • Monitor and report on key quality metrics; identify trends and recommend improvements.
  • Collaborate with production, maintenance, sanitation, and R&D teams to resolve quality and safety issues.
  • Provide training, coaching, and performance feedback to FSQA staff.
  • Ensure compliance with FSMA, GFSI, GMPs, allergen control, and other applicable standards.
  • Support product trials, process validations, and new product launches from a quality perspective.

Qualifications

  • Bachelor's degree in food science, Microbiology, Chemistry, or related field preferred.
  • 5+ years of experience in food manufacturing quality assurance, including supervisory or leadership experience.
  • Strong knowledge of HACCP, FSMA, GFSI, GMPs, and other food safety regulations.
  • Experience with record review, audit preparation, and regulatory compliance.
  • Proven ability to lead teams, manage priorities, and drive results.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in Microsoft Office and quality management systems.
  • Able to work in a fast-paced environment and adapt to changing priorities.

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