Frontgate Ambassador

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

About the role

We’re on the lookout for dynamic Ambassadors who are ready to be the face of our guest experience. From that first warm welcome to a fond farewell, you'll be the one turning moments into memories. If you're a natural at building connections, thrive on solving problems with a smile, and love the idea of making someone’s day—this is your moment.

Responsibilities

• Provide a warm, professional welcome to guests, handling check-ins, check-outs, and reservations efficiently and with care
• Deliver exceptional customer service by addressing guest needs and concerns promptly, striving to exceed expectations
• Collaborate with housekeeping and maintenance teams to ensure smooth communication and timely support for guest and owner requests
• Manage incoming and outgoing mail and packages, and assist with administrative tasks including filing, data entry, and record-keeping
• Maintain a clean, organized front desk area to support a safe and well-maintained property environment

Requirements

• Maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns
• Strong verbal and written communication skills for interacting with guests and colleagues
• Ability to multitask efficiently, handling calls, check-ins, and more simultaneously
• Familiarity with property management systems, phone systems, and basic computer applications
• Ability to collaborate effectively with other staff members to ensure smooth operations

Benefits

• Three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance (full-time, year-round staff)
• Generous PTO program
• 401(K) Plan with a discretionary employer match
• Career Development Trainings
• Discounted Gym Memberships at The Athletic Club Westin
• Discounts at Eye Pieces and corporate discounts through Perk Spot
• Sabbatical Program
• $500 Referral Program

Pay

$23-25/hour, depending on experience; $500 sign-on bonus paid half after 30 days and half after 60 days from date of hire.

Schedule

• Typically 8:00am–6:00pm in summer and winter; 8:30am–5:00pm in the off-season
• Some weekends and holidays required
• Flexible scheduling available, 4–5 days per week based on operational needs
• Onsite parking and easy location access outside the resort gates

Location: Frontgate | Avon, CO. Start Date: ASAP. Employment Type: Full-Time, Year-Round.