Ambassador - Front Desk Services

About the role

The Ambassador is a primary contact at 175 Jefferson. The Ambassador is responsible for providing all visitors with friendly, enthusiastic, and knowledgeable service.

Responsibilities

• Serves visitors by greeting, welcoming and directing them appropriately
• Notifies company personnel of visitor arrival
• Maintains security and telecommunications system
• Maintains security by following procedures and monitoring visitor log
• Makes room keys for student(s) upon arrival
• Act as the PIC and become knowledgeable of the PIC manual and emergency procedures
• Keeps a safe and clean reception area by complying with procedures, rules and regulations
• Supports continuity among work team by documenting and communications actions, irregularities and continuing needs
• Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy
• Answer phone calls and answer all questions appropriately
• Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions
• Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas
• Comply with all department, hotel, and company policies and procedures
• Assist with day to day training of all new associates as directed by supervisor/manager on duty
• Perform any task not outlined above that the associate has the ability to perform

Qualifications

• Customer service experience preferred
• Open Availability 7am-11pm required
• Weekend availability required

Pay

$15.50 - $16.00 per hour.