Front Office Support Specialist

About the role

The Front Office Support Specialist at Panoramic Health is responsible for providing exceptional patient care and daily clinical support in a fast-paced medical practice.

Responsibilities

• Managing phone calls and messages
• Scheduling patient appointments in person and over the phone
• Checking patients in and out
• Cleaning and maintaining supply inventory in lobby and work areas
• Scanning medical records and patient documents
• Completing manual data entry
• Ensuring compliance with OSHA and HIPAA policies
• Communicating with healthcare organizations
• Handling patient concerns in accordance with established policies and standards
• Attending all mandatory staff meetings
• Performing other routine duties as assigned

Requirements

• High School diploma or GED, one year clinical experience preferred
• Broad understanding of clinical operations and physician office practice
• Basic proficiency in Microsoft Word and Outlook
• Previous EMR use preferred
• Effective communication and organizational skills
• Ability to work in a team environment and follow company policies and procedures

Qualifications

• Knowledge of HIPAA regulations
• Professional behavior in accordance with FKP Core Values and Standards of Behaviors
• Confidentiality of patient and employee information