Support Operations Specialist

Application window expected to close on 08/14/2026; posting may be removed earlier if the position is filled or sufficient applications are received.

About the Team

The Meraki Support Operations Team is a dedicated group of customer-focused problem solvers committed to delivering high-quality support for our rapidly expanding customer base. We primarily manage non-technical support cases, tackling a variety of complex issues that require deep investigation and critical thinking. In this dynamic and fast-paced environment, collaboration is at the heart of what we do. You will work closely with cross-functional teams, including Engineering, Product Management, Sales, and Operations, to ensure seamless customer experiences. Joining our team offers ample opportunities to continuously develop your skills while making a tangible impact in a highly rewarding setting.

Responsibilities

• Take ownership of customer cases from creation to resolution, ensuring concerns are thoroughly addressed in a timely manner.
• Provide essential guidance to customers and partners on licensing, orders, and administrative tasks, utilizing expertise in customer support and customer service.
• Leverage collaborative communication to partner with Support, Product, Sales, and Operations teams to resolve complex issues and escalate cases when necessary.
• Build meaningful relationships and ensure thorough follow-through on all commitments using strong problem-solving and account management skills.
• Work closely with leadership to drive process improvement and utilize acquired knowledge to suggest, edit, and write in-depth knowledge base management articles, continuously enhancing the customer experience.

Requirements

• Bachelor’s Degree or 1-3 years equivalent related work experience in a customer service role.
• Experience in customer support or a related field, with a focus on addressing non-technical issues and responding to customer service inquiries.
• Demonstrated ability to learn new products and internal tools to effectively support customers and partners.
• Experience collaborating with cross-functional teams to resolve customer cases and address administrative tasks.
• Exceptional written and verbal communication skills to effectively interact with third parties, partners, and customers.

Preferred Qualifications

• Outstanding customer service skills with a genuine desire to assist and support others.
• Strong attention to detail, ensuring accuracy and precision in all tasks and communications.
• Proven ability to proactively use feedback and data insights to continuously enhance technical skills and adapt to changes.
• Active participation in learning opportunities to stay informed about enterprise and cloud networking trends.

About Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale.

Pay

The starting salary range for this position is $56,200.00 to $77,300.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $72,600.00 - $106,100.00
• Non-Metro New York State & Washington State: $65,200.00 - $95,000.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit (subject to business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward.
• Additional paid time away may be requested to deal with critical or emergency issues for family members.
• Optional 10 paid days per full calendar year to volunteer.
• Eligibility to earn annual bonuses for non-sales roles, subject to Cisco’s policies.
• For sales roles, performance-based incentive pay on top of base salary, split between quota and non-quota components.