Operations Support Specialist

Job Responsibilities

• Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
• Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
• Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
• Processes monthly and quarterly IFTA and Mileage taxes within tight turnaround times; ensuring clients taxes are completed and filed prior to the end of the month.
• Solves issues directly with the state when processing errors occur on behalf of the client.

Qualifications

• Experience/Education: 2+ years of professional services experience utilizing Excel. Post-secondary education in a business-related field preferred. In lieu of degree or experience, would consider a combination of education and related office experience.
• Other Skills/Qualifications: Proficient in MS Office Suite with a heavy focus on Excel. Strong organizational, problem solving, communication, and critical thinking skills. Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable. Ability to apply regulatory knowledge in a variety of situations. Independent and strong decision-making skills. Ability to deal with ambiguity. Desire to meet and exceed client expectations. Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Physical Requirements

• Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

Benefits

• Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical / Dental / Vision Insurance
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Company-Funded Annual Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday

Company Information

• J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
• If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
• Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.