Operations Support Specialist

About the role

The Operations Support Specialist provides short- and long-term support to properties across the Jones Street Residential portfolio as operational needs arise. This position is not assigned to one specific property but instead serves as a flexible resource to provide leadership coverage during staffing transitions, vacancies, onboarding periods, or special initiatives.

Responsibilities

• Serve as interim Community Manager at properties in need of temporary leadership coverage.
• Ensure day-to-day operations meet company standards, including leasing, maintenance coordination, resident relations, and financial management.
• Support onboarding and training of new property team members, reinforcing company policies, systems, and expectations.
• Partner with regional and corporate teams on special projects and process rollouts, including contributing to the documentation of standard operating procedures and best practices.
• Maintain flexibility in assignment duration and location, responding to portfolio needs as determined by the SVP of Property Operations.

Requirements

• Comfortable working independently across multiple sites, quickly integrating into existing teams, and maintaining high performance and customer service expectations across all properties.
• Deep understanding of Jones Street Residential’s operational standards.
• Adaptability, strong leadership, and a deep understanding of Jones Street Residential’s operational standards.

Qualifications

• Bachelor's degree in Business Administration, Real Estate Management, or a related field.
• Minimum 5 years of experience in property management or a related field.
• Experience in managing day-to-day operations, onboarding, and training of new team members.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent organizational and time management skills.
• Strong problem-solving and decision-making abilities.
• Effective written and verbal communication skills.
• Ability to work effectively in a fast-paced environment.
• Experience with property management software.

Benefits

• Medical, Dental & Vision Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability

Pay

Negotiable based on experience and qualifications.

Schedule

Regular travel to properties as needed.