Operations Support Specialist

Responsibilities

• Data entry: Entering orders into the system according to customer standard operating procedures
• Carrier Vetting: Setup of new carrier partners into Accellos
• Proof of Delivery (POD) Requests: For accounting or account managers
• Verification: Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
• Trouble-shooting: Any issues arising during the verification process
• Escalation: Escalating issues to the carrier or customer account managers in a timely manner when necessary
• Appointments: Setting pick-up or delivery appointments and entering them in the system
• Requesting Appointment Changes: Requesting appointment changes as per related standard operating procedures
• Ensuring Appointments: Ensuring all parties are advised of appointment times
• Order Tracking: Contacting carriers for daily tracking of in-transit shipments and updating the system
• Determining ETA: Determining carrier ETA for delivery and flagging any potentially late deliveries to carrier and customer account managers
• Maintaining Reefer Settings: Providing ad-hoc information to carriers as requested, or forwarding requests to carrier account manager if necessary

Qualifications

• High school diploma or GED required
• College Diploma preferred
• 1–2 years of experience in logistics and/or customer service preferred
• Strong computer knowledge or willing to learn; MS Office applications, Accellos, Cargo Wise, ITrade, TMW
• Strong data entry, customer service and troubleshooting skills
• Exceptional conflict resolution and negotiation skills
• Excellent oral and written communication skills
• Bilingual (English, French) preferred
• Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed

Pay

The base hourly rate for this position is $22.81 - $30.41/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

Benefits

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

About the Role

We are excited to share the base hourly rate for this position is $22.81 - $30.41/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.