Support Operations Specialist

Responsibilities

• Design, build, and continuously improve automated workflows that reduce manual effort across the support function
• Deploy and manage AI-powered tools to increase support capacity and quality
• Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to make it smarter and faster
• Analyze support data to surface trends, diagnose root causes, and translate findings into actionable product and process improvements
• Partner with Engineering and Product to escalate systemic issues and track fixes through to completion
• Triage and respond to complex customer inquiries, coordinating across teams to reach resolution quickly
• Own the feedback loop between customers and Product making sure the voice of the customer drives our roadmap

Requirements

• 1-2 years of experience in support operations or building AI and automated workflows
• Hands-on experience building automations using tools like Zapier or custom scripts, you know how to connect systems, or have experience building with AI
• A quick learner and comfortable in fast-moving environments
• A process-improvement orientation: you instinctively ask "why does this exist?" and "how could this be automated?"
• You are enthusiastic about fintech and creating the future of financial infrastructure