Support Specialist

Responsibilities

• Provide technical software, hardware and network problem resolution to all users.
• Perform question/problem diagnosis and guide users through step-by-step solutions in a call center environment.
• Communicate technical solutions in a user-friendly, professional manner.
• Provide one-on-one end user training on basic workstation and peripheral device usage.
• Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, VPN and local area network access.
• Conduct hardware and software inventory database maintenance and reporting.
• Operate the computer system in response to the computer time usage schedule.
• Produce output reports for user departments.
• Maintain job logs.
• Follow and enforce all departmental standards, security, run instructions, backup, recovery and shift turnover.
• Report all hardware and software malfunctions to the proper vendor in a timely manner.

Qualifications

• Associates Degree or equivalent experience preferred.
• Excellent communication skills.
• Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
• Able to obtain and maintain a valid Mississippi Gaming License.