Support Specialist

About the role

The Support Specialist will work within the Client Services Department overall while reporting to the Client Services Support Team Lead. The Support Specialist will assist in all operational activities that support the overall satisfaction of clients, both internal and external alike. The Support Specialist is expected to consistently provide excellent customer service to internal client operations team members, other departments within Navigate, as well as represent client needs and goals within the organization to ensure quality.

Key Responsibilities

• Daily Work
• Closely work with Navigate Client Success Managers and Implementation Specialists to plan and execute client wellbeing activities, programs and services in a manner that exceeds expectations and delivers results
• Foster/build the client relationship after sales process, working at the direction of The Client Services Support Team Lead to implement programs for clients
• Provide team members and company stakeholders with consistent information for overall awareness and understanding of expectations regarding all projects
• Participate in face-to-face meetings and/or relationship building events with various client contacts
• Support overall program measurement needs in partnership with other team members as appropriate to examine program outcomes and analysis of performance
• Program development or upkeep of wellness programs such as communication, reports, incentives; including PowerPoints, meeting notes and marketing
• Customer service support – answering customer service tickets/emails and requests
• Projects & Teams
• You will play a critical role on the assigned client team as well as the Navigate operations team
• You will create more health and happiness in the employees, clients and communities we serve

The Ideal Candidate

• A passion for wellbeing, creating engagement around wellbeing and delivering on outcomes is a must
• Professional maturity and business acumen
• Experience in business-to-business environment
• Passion for client service
• Exceptional written, verbal and presentation skills
• Ability to work under pressure, organize and prioritize responsibilities

The Navigate Way – Core Expectations

• Deliver the Boom
• Everybody Love Everybody
• We Are Family
• Inspire & Innovate
• Embrace Change
• Growth is Great
• Efficient & Effective
• Give Back

Minimum Requirements

• Prior experience in account management or customer service is preferred
• Bachelor’s degree

Position Requirements

• Working Environment
• Ability to lift, push and pull up to 20lbs
• Normal mental and visual attention is required
• Normal office working conditions requiring continuous use of both hands
• Sitting most of the time, may involve walking or standing for brief periods of time
• Occasional bending, squatting, twisting and climbing stairs
• Position Requires
• Reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions

Post-offer, Pre-employment Background Screenings

Post-offer, pre-employment background screenings are required.

The Navigate Way – Core Expectations

• Deliver the Boom
• Everybody Love Everybody
• We Are Family
• Inspire & Innovate
• Embrace Change
• Growth is Great
• Efficient & Effective
• Give Back