Front Office Supervisor, Medicine, Outpatient Center, 8a-5p

Job Description

Position Summary and Purpose:

Manages and supervise the staff at the front desk, scheduling area. Work with all providers regarding scheduling issues and/or conflicts.

• Supervises front desk receptionist and scheduling staff (may oversee referral specialist and/or medical assistants, if applicable)
• Works with practice leadership and clinical staff to ensure that clinical schedules are maximized for cost productivity, while maintaining quality service to patients
• Liaison with agencies external to the department for scheduling functions, if applicable
• Communicates with third party billing agent when issues with authorization require changes to schedules, if applicable

Additional Job Description

Other Functions:

• Works with practice manager to facilitate training of new hire and other training initiatives

Job Requirements (Education, Experience, Licensure and Certification):

• Education: High School Diploma or GED/Equivalent (required)
• Experience: Four years of medical office experience or two-year associates degree and at least 2 years medical office experience (required)
• Three years of supervisory experience (preferred)
• Certified Basic Life Support (preferred)