Medical Front Office Supervisor

About The Role

The Medical Front Office Supervisor oversees the daily operations of our fast-paced outpatient physical therapy front office. This position plays a key role in ensuring an exceptional patient and client experience through warm, professional communication, efficient scheduling, and accurate collection of patient and insurance information. You'll serve as a supportive resource for the clinical team and collaborate closely with the clinic director and billing departments to ensure proper insurance verification, authorization, and account management.

Essential Responsibilities

• Uphold and model Axes' core values in all interactions.
• Deliver patient- and client-centered communication both in person and over the phone.
• Oversee and ensure timely, accurate scheduling of new and returning patients.
• Maintain accurate data entry and adherence to front office procedures.
• Collect and verify insurance information; clearly communicate benefits to patients.
• Coordinate with the clinical team to schedule follow-up visits appropriately.
• Conduct follow-up outreach to support consistent patient attendance.
• Assist with front office inventory and supply management.
• Support clinic cleanliness and organization, especially within shared and reception areas.
• Assist therapists and clinical team members with patient care tasks as needed.
• Help patients complete required documentation.
• Provide excellent communication with external partners, including referring offices, insurance providers, and case managers.

Required Experience

• Strong relationship-building and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Effective time management and the ability to prioritize.
• Initiative and sound judgment in problem-solving.
• Clear verbal and written communication skills.
• Ability to work collaboratively and positively with peers and leadership.
• Commitment to maintaining confidentiality of all patient/client information.
• Knowledge of insurance EOBs preferred.
• Familiarity with EMR and Revenue Cycle Management systems preferred.

Required Qualifications

• Medical office experience: 2+ years (this is not a medical assistant position).
• Education: High school diploma required; Associate degree preferred.
• Customer service experience: 3+ years.
• Computer skills: 3+ years of proficiency.
• EMR experience: 3+ years.

Benefits

Employer Contributions To Benefits Include: Medical Insurance, 401k with company contribution.

Employer Paid Benefits Include: Life Insurance, Holiday Pay, Paid Time Off, Maternity / Paternity Leave.

Other Benefits Include: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Pet Insurance.