Medical Front Office Coordinator

About the role

As a Client Experience Specialist, you will focus on delivering exceptional hearing healthcare by ensuring client needs are met promptly, maintaining organized appointment schedules, and providing friendly customer service.

Responsibilities

• Maintain accurate client records and appointment schedules
• Conduct welcome and confirmation calls with enthusiasm
• Manage clinic schedules for walk-in, scheduled, and potential clients
• Perform inventory audits, process stock and custom orders
• Handle cash and bank deposits, and complete end-of-day reports
• Ensure a clean, welcoming environment
• Assist with basic hearing aid cleaning, troubleshooting, and repairs
• Stay informed on product offerings, promotions, and remote care support

Qualifications

• High School Diploma or equivalent
• Customer service and office administration experience
• Excellent communication skills and professional rapport-building
• Proficiency with computers, scheduling software, and MS Office
• Strong organizational and multi-tasking abilities

Benefits

The role offers professional growth through training, continuing education, and career advancement pathways, with a supportive team environment.

Compensation includes a competitive hourly rate, bonuses, benefits, and development programs.